Frequently Asked Questions
Q. I've placed my order, but have yet to receive my merchandise. What can I do?
A: There are a few different options for you. If you have the order number, you can check the status online by clicking on the Order Status link. Here you can see a list of each order you have placed and check its status. If you do not have the order number, or do not see your order in Order Status, please contact us at 1-866-416-5044.
Q: I only received a partial shipment of my order.
A: If your order was for “stocked” items, you should have been contacted regarding a back order of any of the stock items ordered. If you placed an order for “drop ship” merchandise, these items will ship directly from the supplier as noted in the item detail. Please contact our office at 1-866-416-5044 for more information.
Q: I would like to return or exchange one or more of the items on my order.
A: Returns or exchanges must be made within 10 business days from receipt of merchandise. Please call 1-866-416-5044 to obtain a Return Authorization from one of our representatives. Once you have this authorization, please send the merchandise to the following address:
Program Returns-Ref. (RA # given)
The Corporate Shop, 11455 Lakefield Drive, Suite 200, Johns Creek, GA 30097
The customer is responsible for shipping costs unless the return is due to our error or damaged goods.
Q: I would like to change or cancel my order.
A: As long as the merchandise has not left our facility, you may cancel or change your request. All requests for changes/cancellations must be received by 2:00 pm EST on the day the order is placed so that we can locate the package and make the changes for you. Once the package has left our building, we can still stop the package and bring it back, usually within 1-3 business days; however a delivery intercept fee of $15 applies.
Q: I have an event and need to place an order, but can’t find what I need.
A: You have a couple of options. First, you can click on the “Don’t see what you need?” button located on the bottom left corner of the splash page. Simply complete the form and someone will get back to you within one business day. Or you may contact us at 1-866-416-5044 and an account representative will be happy to assist you.
Q: There's a charge on my credit card that I do not recognize.
A: Please e-mail us at firstname.lastname@example.org or contact us by phone at 1-866-416-5044 during our hours of business, Monday through Friday, 8:00 am-5:30 pm EST with the transaction date, posting date and amount of the transaction. From there, we can work with our accounting department to provide specific information about the transaction.
Q: I have not received an electronic confirmation of my order placed online.
A: If you have completed your order, clicked on “Confirm Order” and then “Process Order,” you will be sent an order confirmation email. Perhaps the email address was entered incorrectly or your email filter may have blocked our message. Please check with your System Administrator or you may call us at 1-866-416-5044 and an account representative will gladly assist you.
Q: I have not received a shipment notification email. When will I receive my order?
A: Your order may not have shipped, but there are a couple of things you can do to verify. If you have the order number, you can check the order status online by clicking on the Order Status link. If you do not have the order number, please contact us at 1-866-416-5044 and we'll find the information for you. If you placed an order for drop ship merchandise, these items will ship directly from the supplier as noted in the item detail. Please contact our office at 1-866-416-5044 for more information as the shipping time varies by item.
Q: What is your shipping procedure?
A: Orders that consist of merchandise that we have in stock placed by 12:00 pm EST will be shipped same day. If an item(s) is on back order and is not expected to arrive within five business days, we will ship all available items within one business day and all remaining items once we receive the back ordered items. You will be notified of any backordered items. If you placed an order for drop ship merchandise, these items will ship directly from the supplier as noted in the item detail. Shipping times for drop ship merchandise vary by item.
Q: What will my shipping costs be?
A: All orders ship using UPS Worldship and freight is calculated real-time online at the time the order is placed. You will have the option to determine the best shipping method for your order and freight will be calculated based on that method.
Q: Do you ship orders internationally?
A: Yes, we do ship orders internationally. Please know that when shipping internationally, additional charges apply and you are responsible for any applicable duties and taxes. All international orders must be paid in full prior to shipment.
Duties and taxes vary due to various factors. You will be contacted by one of our account representatives for approval of the estimated duties and taxes prior to your order being shipped. The total cost of shipping will be charged once we receive your approval of the shipping charges, estimated duties and taxes.
Q: Do you accept purchase orders?
A: Yes, purchase orders are accepted for approved personnel and are required prior to your order being processed. If a valid purchase order is not obtained at the time of the order, your order will not be shipped until it has been provided to our office. Otherwise, credit card information will be required in order to process your order. Please contact our office at 1-866-416-5044 with any questions regarding purchase order payments and requirements.
Q: Is my order subject to sales tax?
A: As we have facilities in the state of Georgia, we are required to charge sales tax according to Georgia’s laws. Sales tax will not be applied to shipments outside of Georgia.
Q: Can I have the merchandise shipped to my P.O. Box?
A: Unfortunately, no. We do require a physical street address for delivery.
Q: Can I have my order shipped express delivery?
A: Yes. When placing an online order, you are provided with multiple shipping options on the checkout page from which to choose.
Q: I see a "Page Cannot Be Displayed" message. What do I do?
A: Please contact your system administrator to ensure all internet settings are correct. In addition, please copy and paste the error message into an e-mail to email@example.com or you may contact us at 1-866-416-5044 during our business hours Monday through Friday, 8:00 am-5:30 pm EST.
Q: How long will it take for my order to arrive once it is shipped?
A: All orders for stock merchandise ship from Johns Creek, GA via UPS. Please view the map below for delivery times with UPS. Orders for drop ship merchandise will ship directly from the supplier as noted in the item detail. Please contact us for specific information regarding your order at 1-866-416-5044 or by email at firstname.lastname@example.org.
UPS Business Days in Transit from Johns Creek, GA 30097